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website doesn't scroll anymore


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2017-03-14 17:47
ndbgo This problem has been present occassionally on iPhone (Firefox), but now I can't scroll down on any page on the Mac version either (Firefox, Safari both affected). This makes the site totally impossible to navigate if I want to do anything else then reviewing problems (like, selecting which problems to include or not). Am I doing something wrong, or has the site changed?

2017-03-14 18:11
quotient I feel like something weird happened a couple of hours ago (I was midway through a session). I cannot scroll with the scrollwheel on my mouse, and the sliders are gone, but luckily I can use the up and down arrow keys to scroll. That's on Firefox; on Chrome, the scrollwheel works, but the New and Review buttons don't do anything, there is no graph of number of problems done recently (it just says "graph is loading..."), the lecture difficulty selector is not displayed, and lots of information that is usually hidden by default (e.g., the Earning Points info and information about interval controls) is displayed.

2017-03-14 18:12
marcel Since a few hours ago - when I had to log in again, so assume it was a site update - I also can't scroll on Safari on Mac. This makes the overview page completely unusable.

2017-03-14 18:16
marcel Furthermore, scrolling works on Chrome, but there the graph on the overview page doesn't load, it just says "graph is loading" all the time. And the "Today's Goal" box looks different on Chrome than on Mac, and not just due to CSS; the text is different. Do you do some fancy A/B testing?

2017-03-14 18:18
ndbgo Now it's reversed: scrolling works again on Mac (Firefox), but not on iPhone (Firefox). What's up?

2017-03-14 18:20
marcel Indeed it works again on Safari. On Chrome, the "Earning points" explanation is visible between the "Leaderboard" and the "Find Lectures and Problems" section.

Do you maybe have a test website where you can preview and test these things on all supported browsers and platforms before pushing changing the production site?

2017-03-14 19:40
guided Chrome on Windows 7. I can scroll, but the New/Review buttons don't do anything, and I can't expand any lessons to get to lectures either. So the site isn't usable at all right now.

2017-03-14 19:41
guided Ah, wasn't working 5 minutes ago but things are back to working now :)

2017-03-14 19:58
Garrett Smith Win 10/chrome site loads but unresponsive
iPad/chrome working well ... Scrolling works

2017-03-14 20:01
quotient FWIW, on OS X Firefox now has sliders and the scrollwheel works, but Chrome still has the same problems I listed in my earlier comment in this thread.

2017-03-14 20:17
Darrell Malick Should be working now on all platforms. Sorry, had a glitch today during an update.

2017-03-14 20:40
quotient I am still experiencing the same issues I mentioned above on Chrome in OS X, even after logging out (actually, I couldn't log out because the menu didn't work, but I deleted cookies) and back in.

2017-03-14 20:41
Darrell Malick quotient: Try a shift-refresh for me. Let me know please.

2017-03-14 20:43
quotient Shift-refresh indeed did the trick, thanks!

2017-03-14 20:47
Darrell Malick Thanks

2017-03-14 22:04
marcel On Chrome on Mac, clicking on the sidebar headers (icon on the left and username on the right) doesn't open the sidebars anymore. Works on Safari, though.

2017-03-14 22:08
Darrell Malick Marcel: Shift refresh please.

2017-03-14 22:12
marcel Strange; I thought I did. But it works now. Never mind. :)

2017-03-14 22:37
WT Maybe major site update should be announced before they happen. The note on refreshing the browser as a first trouble shooting step should be included.
I also found the site unusable (couldn't expand lectures, couldn't add problems, new/review button did not work, didn't get response from menu button,etc.) on Firefox and Chrome for a few hours.

Things work now, but only after the browser refresh.

2017-03-15 22:46
Garrett Smith shift refresh works on PC, who knew! What is the equivalent for Chrome on iPad or iPhone?

2017-03-16 06:11
WT In Chrome on Android I was able to "fix" the issue by deleting the cache:
1) Menu
2) Settings
3) Privacy
4) Clear Browsing Data
5) Check "Cache" and press "CLEAR"

2017-03-16 11:12
Darrell Malick Thanks WT. Same procedure for the iPhone / iPad.

To access the menu, click the ellipsis (three dots) in the top righthand corner.

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