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Problem getting lectures

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2011-11-14 20:03
munciem I am a new subscriber with access until Nov 2012. I have tried to get several lectures, both free and paid, with no success. I read other forum responses to similar problems and have white-listed this site and also disabled my anti-virus software. Even so, after clicking on "Get It", it takes at least 5 minutes before the Go board and controls come up and the lecture does not play. I have pressed the play button. I have waited an additional 15 minutes and there does not seem to be any buffering going on.

I am using Windows XP SP 3; Mozilla Firefox v.8.0; Java v. 1.6.0_29. I am on a broadband, high speed internet connection. I generally have no problems with audio or video streaming. This is the first time I am using this site, so I have no prior successful experience. I would very much like to get this resolved in the next few days. If not, I will need to get a refund of my subscription price and wait reapply when things are working for me.
Thank you.

2011-11-15 18:52
munciem I have a second machine that I can use that works just fine. I can use this for now. Differences between this and other is that this is a laptop with windows XP professional sp 3, firefox (as below) and a different antivirus (McAffee on the one that works and BITDefender on the one that doesnt't.

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